We’re here for you at Level 3

We hope you and your family are staying safe and well in our bubbles over this time. It’s a strange season of disruption but also a time we can re-focus, find new hobbies (breadmaking anyone??) and enjoy finding new ways to connect with family and friends. 

Our team are all fit and well – Grant is growing a beard, Anuja is learning to cook so she will be on form when she gets married next year, Helen has started her Ocular Therapeutics course (not much fun there!), Petra has been picking, cooking and pressing loads of apples, Angela has been amusing friends on Facebook,  Christine has learned to crochet, Laura has been making photobooks, Adele has walked 200km+ so far, and Tanya has been home-schooling. 
We want to update you on what Level 3 means for Orewa Optics and for you 
We will follow all guidelines from the Government and Ministry of Health to ensure the safety of our team and you. 
How we can help you… 
At Level 3, not much has changed really. Our priority is still to help you address your urgent needs with minimum face to face contact. To do this we need you to telephone (leave a message) or email first, because we can see you by APPOINTMENT ONLY if needed.

At Level 3, We CAN Help You With:
Acute Eye Emergency

You must telephone us first, and one of our Optometrists will talk through your concerns with you and establish a good plan of action to keep you and us safe.
Contact Lenses
We are able to order your contact lenses from our major suppliers to be delivered to your door at no extra charge.
Contact Lens Solutions and Dry Eye Drops
These can still be supplied with local delivery or courier at no extra charge to you.

At Level 3, We Will TRY To Help You With:
Glasses Repairs and Replacements

At Level 3 we may be able to arrange repairs or replacement of your glasses. Telephone or email us first to work out a plan of action.

If you have damaged your glasses and plan on making an insurance claim, we’re happy to help as always! Your insurer may try and direct you to one of their preferred suppliers, but you are entitled to stay with the people you trust. Please contact us and we will be happy to guide and assist you though this process.

At Level 3, We CAN’T Help You WITH:
Routine Eye Examinations

These are unable to take place while we are at Level 3. We will let you know as soon as we are able to!

Please contact us by telephone 09 426 6646 (and leave a message) or email [email protected] anytime – we will be checking these regularly. Our priority is to help you with minimum physical contact. 

We will discuss your needs, and we can make an appointment for you to visit the store if this is appropriate. 

For any customers with an appointment in-store, please note:

  • there will be a strict one in-one out policy with contactless payment only
  • staff will use PPE as required
  • sanitation will occur between appointments

Stay safe
We hope you and your family will continue to stay safe and well. We are proud to be part of our team of 5 million!

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